RESPONSIBILITIES AND DUTIES:
- Effectively embodies and demonstrates company Vision, Mission and Culture. ● Develops and maintains training materials and curriculum ● Organizes and conducts weekly training sessions.
- Facilitates onboarding and special class as needed.
- Provides documentation of training provided, and validates that budgeted time allocated is met.
- Provides feedback and coaching to trainees as part of the learning experience.
- Monitors and maintains a reporting system of performance assessments of new hires and tenured VAs (for up-training and cross-training).
- Keeps track of training records and maintains them in Salesforce.
- Serves as back-up support in the day-to-day coordination of other training activities (aside from training facilitation) as needed.
- Handles any other task associated with organizing and scheduling training. ● Performs ad hoc related tasks as assigned.
QUALIFICATION AND SKILLS:
- College Graduate (preferably a Behavioral Science or Psychology graduate a plus)
- 3+ years of related training role experience facilitating both classroom & virtual classes
- Follows the ADDIE and Kirkpatrick models in creating and evaluating training programs
- Experience and knowledge in Salesforce
- Communication skills – ability to express ideas clearly and concisely, in writing and verbally.
- Interpersonal skills – cooperative, courteous, flexible and good natured.
- Effective work skills – conscientious, persistent, resourceful, productive and active.
- Knowledge of HIPAA
- Knowledge of PC and applications/programs required to successfully perform their duties.
- 1+ year experience using GSuite and Canva
- 1+ experience in content writing and email marketing
- Must be highly detail-oriented and organized
- Ability to understand organizational priorities and meet deadlines
- Ability to act and operate independently with minimal daily direction from manager to accomplish objectives
- Values teamwork
- Takes initiative and has a high sense of accountability
- Ability to work cooperatively and collaboratively with all levels of independent contractors and management
TOP 5 NON-NEGOTIABLE:
- 3+ years of related training role experience facilitating both classroom & virtual classes
- Follows the ADDIE and Kirkpatrick models in creating and evaluating training programs
- Knowledge of HIPAA
- Takes initiative and has a high sense of accountability
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