Job Description:

We are seeking a results-driven Training Lead/Coversion Manager to oversee outbound telemarketing performance while leading all training and agent development initiatives within our Conversion team.

Key Responsibilities

• Deliver onboarding and ongoing training (product, scripts, objection handling, compliance)
• Conduct role-plays, call simulations, and live coaching
• Own conversion KPIs: conversion rate, productivity, QA, and revenue contribution
• Provide real-time floor support, call monitoring, and performance coaching
• Build and optimize sales scripts and QA frameworks
• Ensure strict compliance with scripts and campaign standards

Qualifications

• 5–10+ years in telemarketing or call-center operations
• Proven experience in agent training and coaching
• Strong knowledge of dialers, CRMs, and KPI-driven environments
• Ability to build processes, lead teams, and take full ownership of results

Preferred

• Experience in BPO/offshore operations
• Background in financial services, insurance, telco, or high-ticket sales