JOB DESCRIPTION
JOB SUMMARY - CPA SENIOR MANAGER
The Senior Manager is responsible for overseeing day-to-day business operations within the whole DV Group ( DV Consulting, Vivo CPAs, Franchise Noypi, Mainehil Realty, ADM and RPO) ensuring the delivery of high-quality service, achievement of performance metrics, and compliance with client and company standards. This role involves managing teams, driving operational excellence, and implementing strategies that improve efficiency, productivity, and customer satisfaction.
● Lead, manage, and develop operations teams to achieve client service level agreements (SLAs), key performance indicators (KPIs), and business objectives.
● Oversee workforce planning, scheduling, and resource allocation to ensure smooth and efficient operations.
● Monitor performance metrics and prepare regular reports for senior management and clients.
● Drive process improvements, standard operating procedures (SOPs), and best practices to enhance service delivery.
● Partner with clients to address business needs, resolve issues, and ensure consistent alignment with expectations.
● Ensure compliance with company policies, client requirements, and regulatory standards.
● Foster a culture of continuous improvement, teamwork, and employee engagement.
● Coach and mentor supervisors and frontline staff to improve performance and career development.
● Handle escalations and complex customer issues to ensure timely and effective resolution.
● Collaborate with cross-functional teams (HR, Marketing, Admin) to support operational requirements and initiatives.
● Operations & Performance Management
● Strategic Planning & Execution
● Client Relationship Management
● People Leadership & Development
● Problem Solving & Decision Making
● Continuous Improvement Mindset
● Other tasks deemed necessary as assigned by the Supervisor/Manager
● Bachelor’s degree in Accountancy or a related field (preferred)
● Must be a Certified Public Accountant
● Minimum of 5 years of experience in accounting firm operations, with at least 2 years in a leadership or managerial role
● Strong understanding of KPI metrics, workforce management, and client expectations
● Proven ability to lead and motivate teams in a fast-paced environment
● Excellent communication, leadership, and stakeholder management skills
● Strong analytical and problem-solving abilities with a focus on process improvement
● Flexible and adaptable to shifting priorities and client demands
● Proficiency in Microsoft Excel and accounting software (e.g., QuickBooks, Xero, and other accounting software)
● Strong attention to detail and a high level of accuracy
● Ability to handle confidential information with integrity
● Excellent organizational and time management skills
● Good analytical and problem-solving abilities
● Effective verbal and written communication skills
● Team player with a proactive attitude
● Willingness to learn and adapt in a fast-paced environment
● Ability to work independently with minimal supervision