Key Responsibilities:

• Interpret, implement, and ensure compliance with company quality assurance standards.
• Maintain accurate records of compliant and nonconforming processes.
• Track, document, and address quality issues, including root cause analysis and corrective actions.
• Prepare internal reports and conduct audits to monitor quality assurance activities.
• Develop and update quality standards for production and design, introducing improvements when necessary.
• Create and implement testing protocols across all service lines.
• Identify training needs and coordinate programs to ensure organization-wide compliance with quality policies.
• Pursue ongoing professional development to stay updated on new solutions, technology, and best practices in quality management.
• Plan, execute, and oversee inspection and testing of incoming and outgoing products to ensure conformance with specifications and quality deliverables
• Support operations and local quality teams in tracking, documenting, and reporting quality levels, as well as CSR, environmental, and health & safety KPIs.
• Investigate product complaints and inspection findings to closure, in accordance with company and regulatory requirements.
• Develop or revise complaint handling and inspection procedures to ensure accurate investigation and documentation.
• Monitor risk management procedures and analyze problem logs to identify recurring issues for management and product development teams.
• Provide training and guidance to the quality assurance team on systems, policies, and core processes.

Qualifications:

• Bachelor’s degree in Quality Management, Engineering, or related field (preferred).·
• Minimum of 2–3 years’ experience in quality assurance or related field.
• Knowledge of quality standards and regulatory compliance requirements.
• Strong analytical, problem-solving, and documentation skills.
• Proficiency in MS Office and quality management systems (QMS).
• Excellent communication and training facilitation skills.

Interested applicants may also send their CVs to rhealyn@thevitogroup.com.