JOB SPECIFICATIONS

1. EDUCATION:
1.1. Bachelor’s Degree in Computer Science, Bachelor’s Degree in Computer Engineering

2. LICENSURE AND/OR CERTIFICATION REQUIRED:
2.1. No license required

3. WORK EXPERIENCE:
3.1. Minimum of 2 to 3 years’ experience in Assistant Manager position

4. COMPETENCIES:.
4.1. Ability to lead cross-functional IT teams (Systems, Network, Technical Support)
4.2. Conflict resolution and decision-making capability
4.3. Builds accountability and ownership within the team
4.4. Strong knowledge of network architecture and IT infrastructure
4.5. Proficiency in system administration
4.6. Proactive in identifying risks, gaps, and improvement opportunities
4.7. Ability to plan, coordinate, and execute IT projects
4.8. Clear and effective communication (technical and non-technical audiences)
4.9. Ability to work under pressure and manage multiple priorities
4.10. Responsive and service-oriented mindset

5. WORK CONDITIONS:
 Primarily office-based, with regular visits to branches, warehouses, or remote sites as needed
 Standard business hours, with flexibility based on operational needs


SPECIFIC DUTIES AND RESPONSIBILITIES 
 
1. Team leadership and Management 
 Supervise the Systems, Technical support and Network teams. 
 Monitor team performance, workload distribution and service delivery 
 Provide mentoring and training to IT staff 
2. Systems Management 
 Oversee installation, configuration and maintenance of servers, systems and applications. 
 Ensure high availability of IT systems 
 Coordinate with vendors for system related concerns 
3. Technical Support 
 Ensure time resolution of IT tickets  
 Improve support services and user satisfaction 
 Handle escalated technical issues 
 Oversees IT asset and inventory management 
4. Network Management and Security 
 Oversee network infrastructure (LAN/WAN, internet connectivity, firewalls, VPN) 
 Ensure network performance reliability and performance 
 Implement and enforce IT security policies and procedures 
5. Project and Process Improvement 
 Assist in planning and implementing IT projects. 
 Identify opportunities for automation and process improvement 
 Create proper documentation of IT processes and systems 
6. Reporting and Coordination 
 Collaborate with other departments to align IT services with business needs 
 Assist in budget planning and cost control 

ORGANIZATIONAL SCOPE 
1. Reports to the IT Manager 
2. Heads the system, technical and network group  
3. Supports IT operations across head office, branches, warehouses, and remote sites 
4. Supports implementation of IT projects such as system rollouts, network upgrades, and store 
openings 
5. Enforces IT policies, standards, and procedures 
6. Oversees IT asset and inventory management 
7. Coordinates with external vendors and service providers