Location: Alabang, Muntinlupa City
Work Setup: Onsite (Monday to Friday)
Employment Type: Full-time

About the Role

We are looking for an IT Support Technician to provide day-to-day technical support and ensure the smooth operation of the company's IT systems. The ideal candidate is customer-focused, proactive, and skilled in troubleshooting hardware, software, and network-related issues.

Key Responsibilities

• Provide first-level technical support for hardware, software, email, printers, VPN, and network concerns.
• Respond to helpdesk tickets and resolve end-user issues promptly.
• Set up and manage user accounts, passwords, devices, and system access.
• Support employee onboarding and offboarding, including equipment and account setup.
• Install, configure, and maintain computers, software, and peripheral devices.
• Escalate complex technical issues to senior IT personnel or vendors when necessary.
• Maintain IT asset inventory, documentation, and support records.
• Assist with system upgrades, software deployments, and other IT projects.

Qualifications

• Bachelor's Degree or Diploma in Information Technology, Computer Science, Software Engineering, or a related field.
• At least 1–2 years of experience in IT support, helpdesk, or technical support.
• Knowledge of Microsoft 365, Windows operating systems, networking fundamentals, remote support tools, and endpoint security.
• Strong troubleshooting, customer service, communication, and problem-solving skills.
• Able to work independently and manage multiple support requests efficiently.