JOB DESCRIPTION FOR A MORTGAGE BROKER ASSISTANT
Our client is a team of efficient cost-effective professionals specifically trained to provide support in all administrative aspects. They have an extensive experience with commonly used software and are thoroughly conversant with all processes in the mortgage broker business.
We are looking for a Mortgage Broker Assistant to work within an Australian Mortgage Broking business.
To be a Mortgage Broker Assistant:
• Minimum of 2 years Australian experience supporting a mortgage broker or banking/lending industry is an advantage.
• Experience with Aggregator CRM software and Applyonline/Simpology (LoanApp) lodgment systems.
• Someone who is passionate about delivering quality client outcomes.
• Someone who understands data privacy, as well as the Australian Best Interest Duty and Responsible Lending and a Brokers obligations under this legislation.
• Someone who is accountable and accurate with their work.
• Understands the 'language' of mortgages and has a good understanding of the end-to-end loan application process.
• Excellent communication skills both written and verbal.
• Ability to work in a cohesive and high paced environment.
• Well-presented and detail orientated.
• Ability to understand financial (tax) documents, bank credit policy & assess PAYG applications.
• Great team player with a strong work ethic.
• IT savvy and ability to pick up software easily.
• Highly organized & proficient at multi-tasking.
Your Responsibilities as a Mortgage Broker Assistant:
• Supporting the Broker throughout the loan application.
• Assisting the brokers at all stages of the loan process, from first contact through to settlement.
• Providing high level executive and administrative support to the Mortgage Brokers and their applications.
• Requesting all client information, liaising with the client directly to gather supporting information.
• Conduct needs analysis, serviceability assessments, product assessment, and funding position based on clients objectives and situation.
• Researching lender policies.
• Preparing loan comparisons.
• Preparing and packaging all client loan applications and ensuring data entry requirements are accurate and all supporting documentation is as per bank requirements (attention to detail and accuracy is paramount).
• Lender follow up and status reporting.
• Taking ownership of all compliance related matters, ensuring all documentation and data is captured in the CRM system.
• Completing loan serviceability, ordering valuations, preparing forms (FHOG forms, Discharge requests etc) gathering rate quotes, arranging loan doc execution (making appointment on behalf of the Broker to facilitate) and arranging settlements with stakeholders.
Additional duties may include:
• Post settlement after care.
• Reviewing existing client loans and ensuring the business stays close to all clients.